Returns & Refunds

Last Updated: July 2026

At ARQON, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Returns & Refunds Policy below before requesting a return.


14-Day Return Policy

We offer a 14-day return window beginning on the date your order is delivered.

To be eligible for a return, your request must be submitted within 14 days of receiving your order.


Return Eligibility

To qualify for a return, your item must:

  • Be unused or only minimally used

  • Be in its original condition

  • Include all original packaging and accessories

  • Not show signs of misuse, damage, or excessive wear

Items returned without prior approval may not be accepted.


Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

We also cannot accept returns for:

  • Gift cards

  • Final sale items

  • Clearance items

  • Products that have been intentionally damaged

  • Products returned outside the 14-day return window


Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or the incorrect product was received.

We recommend using a tracked shipping service, as ARQON cannot guarantee receipt of returned packages without tracking.


Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A brief description of the issue

Our team will review your request and work quickly to provide an appropriate solution.


Refund Process

Once your returned item has been received and inspected, we'll notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.


Partial Refunds

In certain situations, only partial refunds may be granted, including but not limited to:

  • Items returned with missing parts or accessories

  • Products showing signs of excessive use

  • Items not returned in their original condition

  • Products damaged due to customer misuse

Each case is reviewed individually.


Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders can only be canceled before they have entered processing or shipment.

Once an order has been shipped, it can no longer be canceled and must instead follow our standard return process.


Exchanges

At this time, we do not offer direct exchanges.

If you would like a different product, color, or variation, we recommend returning your original item (if eligible) and placing a new order.


Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider, as refunds may take several business days to appear.

  3. Contact your bank, as processing times may vary.

If you've completed these steps and still haven't received your refund, please contact our support team.


Fraudulent or Excessive Returns

ARQON reserves the right to refuse returns or refunds in cases involving fraudulent activity, abuse of our return policy, excessive return requests, or items returned in unacceptable condition.


Need Assistance?

If you have any questions regarding a return or refund, our support team is always happy to help.

We typically respond to all inquiries within 4–12 hours during normal business hours.

Thank you for choosing ARQON. We appreciate your trust and are committed to providing a fair, transparent, and customer-focused shopping experience.