Last Updated: July 2026

At ARQON, we're committed to making your shopping experience as smooth as possible. Below you'll find everything you need to know about our shipping process, delivery times, and order tracking.

Order Processing

Once your order is placed, our team begins preparing it for shipment.

• Orders are typically processed within 1–3 business days.

• Orders are not processed on weekends or public holidays.

• During periods of high demand, processing times may be slightly longer. If this happens, we'll do our best to keep you informed.

Once your order has been shipped, you'll receive a confirmation email containing your tracking information.

Estimated Delivery Times

Our estimated delivery time is:

5–15 Business Days

Delivery times may vary depending on your location, local postal services, customs procedures (where applicable), weather conditions, or other factors outside of our control.

While we always aim to deliver within the estimated timeframe, delays may occasionally occur.

Order Tracking

As soon as your order ships, you'll receive a tracking number via email.

Please allow up to 48 hours for tracking information to become available after receiving your shipping confirmation.

If you're unable to locate your tracking information, feel free to contact our support team and we'll be happy to assist you.

Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

ARQON is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

If you notice an error after placing your order, please contact us as soon as possible. While we'll do our best to update your information, we cannot guarantee changes once an order has entered processing.

Lost or Delayed Packages

If your package appears delayed beyond the estimated delivery timeframe, please contact us first before reaching out to the shipping carrier.

We'll gladly work with our shipping partners to help locate your package and provide updates whenever possible.

Damaged Packages

If your order arrives damaged during transit, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Photos of the damaged product

• Photos of the shipping packaging

• A brief description of the issue

Our support team will review your request and work with you to find the best possible solution.

Shipping Availability

We currently ship to supported regions displayed during checkout.

If shipping is unavailable for your location, you will be notified before completing your purchase.

Multiple Items

If your order contains multiple products, they may occasionally be shipped separately depending on warehouse availability and inventory.

If this happens, you'll receive tracking information for each shipment when available.

Need Assistance?

If you have any questions regarding your order or shipping status, our customer support team is here to help.

We typically respond to all inquiries within 4–12 hours during normal business hours.

Thank you for choosing ARQON. We appreciate your trust and look forward to delivering products that make everyday living simpler.